Scheduled Dates

4/4/2020   10:00 AM  05:00 PM

Customer Service

The will be held on Saturday, April 4, 2020
From 10:00 AM until 05:00 PM

(View complete list of dates)

Located in : Kodiak College, Benny Benson 106
Instructor: Thia Falcone

Regular Student: $50.00

This seven-hour workshop introduces participants to basic customer service
principles including: courtesy, listening for understanding, building and maintaining positive working relationships, reading social cues, expressing empathy while maintaining your business’s position, telephone and face-to-face techniques, checking perceptions, re-framing, diffusing conflict, and teamwork.
Workshop methods consist of a combination of short topical lectures, full group discussion, and “trying it out” in the form of role plays.

Grade Range: 9 - Adult

Additional Information

Registration Deadline March 3, 2020

If classes are canceled by Kodiak College you will receive a 100% refund of fees.  You may withdraw or drop from a class no later than 8 business days prior to the start of class, less a $15 administration fee.  

Age Range:  14  -  & UP