Customer Service
Grade Range: 9 - Adult

This seven-hour workshop introduces participants to basic customer service
principles including: courtesy, listening for understanding, building and maintaining positive working relationships, reading social cues, expressing empathy while maintaining your business’s position, telephone and face-to-face techniques, checking perceptions, re-framing, diffusing conflict, and teamwork.
Workshop methods consist of a combination of short topical lectures, full group discussion, and “trying it out” in the form of role plays.

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Kodiak College
Benny Benson 106
Falcone 4/4 - 4/4 Sa 10:00 AM - 05:00 PM $50.00 View